We've been having issues with housekeeping lately and my manger is pissed! I marked them all clean when housekeeping dropped off the sheet and he had to make them redo 6 rooms because they only changed the sheets and put fresh towels in those rooms. Didn't even take out the trash. I hate interacting with them.Honestly people asking for directions to random places or restaurant recommendations is probably my biggest pet peeve. The hotel I work at is in a pricey area, safe to say I do not make enough to live anywhere close to local or casually have a favourite restaurant.. Unless it's a big popular tourist trap, me giving directions consists of plugging the address into google maps which they could ...Once, I was travelling to a location about 800 kilometres away from me. I was catching the train. Due to delays, it looked like I wasn't going to get to the motel before midnight (if there were no delays, I would have been checking in approximately 10pm).About 2 years ago, maybe a smidge longer, I could pop over the state line from where I live (our gas prices are much higher, state line is a couple miles away), and I could fill my small car, and add an extra 4 gallons (there was a trick) for less than $20 on E.I was surprised because I said nobody was in that room and he said "oh yeah I booked online and came in and grabbed a key". "I'm a travel agent and just assumed you could check in on line". I just stood there trying to comprehend the absolute stupidity of this guy. He thought it was an online check in.Give the guest a list of cab company phone numbers and let them call one. 104. SergeantKoopa • 1 yr. ago. Years and years ago at the hotel I was at we did once book cabs for guests. One day it came down from on high that we were no longer to do this and instead provide numbers for the guests themselves to call.Enter Mr. and Mrs. Psychopath. They come to the front desk super nice, and PT checks them in. Everything goes well, until they get to their room. Horror of horrors, it's *the* room. Satan's den, the Unclean Room! They take videos of the unmade bed, full trash, towels on the floor, etc.Edit: I forgot to mention he phoned a couple of weeks ago asking about road closures, it was me he spoke to. He said to me at the desk that he phoned a few weeks ago and the guy (me) told him he booked a balcony room. You should've seen his face when I said yeah it was me you spoke to, I didn't confirm a balcony room 🤣.Enter Mr. and Mrs. Psychopath. They come to the front desk super nice, and PT checks them in. Everything goes well, until they get to their room. Horror of horrors, it's *the* room. Satan's den, the Unclean Room! They take videos …For those that do not know, there was an older man in his late 40s or early 50s, his boyfriend/fiance/husband in his early to mid 20s. The General Manager (GM) and me, your friendly neighbourhood Night Auditor (NA). So the guests did not want to leave a room so the GM threatened to get the police to evict them.Around 5pm, when I am working the desk alone, guest (I will call him PG for problem guest) and I have this conversation. PG: I put 2 bags of garbage outside of my room for you to take care of. Me: ok, once I check these folks in I will come dispose of them for you. (At this point I was beyond annoyed with him)Front desk firing. My new friend at work got fired. Around 530 am on my off day one of the house keepers came into the hotel extra early. She noticed no one was at the desk. Housekeeper calls the gm when she can't find the front desk agent. Gm comes to the property checks the cameras. Sees my coworker going to a guests room.This dude came in and was asking about the rates. I gave them to him, then he was like, "I'm the owner." I was like, "No. No you're not." He proceeded to tell me that the cameras were recording me, as if I can't see the footage in the back. And insisted he was the owner. I told him I know the owner, and it's not him.Well, shortly after FOM calls on his day off to tell FDS that we are increasing their nightly rate by $128, nearly double their negotiated rate. The guest happened to be in the lobby and waived FDS over after the call to show her the lovely messages FOM was sending the guest. WELLLLLL apparently FOM borrowed $200 from the guest previously, and ...I have a few years experience as a front desk associate. So, not much. I’ve worked at 2 different hotels. The first hotel I worked at had a very very strict policy that hotel staff are not allowed to stay in the hotel as guests.8.2K views 3 weeks ago. Welcome to the wonderful, wild world of r/TalesFromTheFrontDesk! What was your favorite story out of these?!Read the email. Check in is at 4. We’ll have your room ready by 3, perhaps earlier, but it largely depends on how busy we are. Check out is at 11. This week I had one person show up at 8:55 and another show up at 11:11, walk to the fro t desk and tell me “I’m here to check in” not ask, tell me they are checking in 5-8 hours early with ...1.My General Manager didn't talk to me at all once I announced that I am leaving the hotel to head my career into Sales. He gets really personal and salty once people starts leaving his property and blacklist anyone who does. I knew it was going to happen to me too since I knew that he did it to everyone who left.But I have been coming to this hotel for 3 years! This is a post that's been a long time coming. Disclaimer: this tale contains racism, religious persecution, and names changed for the funnies. Last October I made the switch to my current property. I was a couple weeks in, maybe a month, when he walked into my life: MyHammy Salami ...Roughly, 30 minutes later one of the cops returns. Detective has called a second time. Cop goes up and comes down, once again, finding nothing wrong. Things seem to quiet down for a while, but two hours later (roughly 3:45am) a third cop arrives. Detective has called once more, and the cop has heard from his fellow officers of our Detective guest.At an old property, housekeeping was taking heat for having vacant ready rooms turn out to be dirty. GM assumes housekeepers are being lazy. One weekend, 2nd FD agent shift calls manager stating they are getting sick at desk. FOM comes in to relieve him.This story starts off like most others, with me checking in an older "gentleman" with a Santa Claus-like beard, hence his name. We'd had some storms go through, so we had picked up a few extra rooms from stranded travelers from the nearby airport. Santa Prick was one such traveler.u/TalesFromTheFrontDesk-ModTeam. Premium Explore Gaming. Valheim Genshin Impact Minecraft Pokimane Halo Infinite Call of Duty: Warzone Path of Exile Hollow Knight: Silksong Escape from Tarkov Watch Dogs: Legion. Sports. NFL NBA Megan Anderson Atlanta Hawks Los Angeles Lakers Boston Celtics Arsenal F.C. Philadelphia 76ers Premier …While I'm talking to her my maintenance man comes up and I tell him hey he seemed upset if I need you will call for you. About ten minutes later Timmy comes back in. Timmy: Are you sure I can't check in. This is when I get annoyed because for one you're questioning me the worker who obviously knows our policies.Researchers think high blood pressure is the most common cause of a rupture. Higher blood pressure makes blood push harder against blood vessel walls. Situations that can increase blood pressure and lead to a brain aneurysm rupture include: Ongoing stress or a sudden burst of anger or other strong emotion. Posted by TURRITONUTRICULA. Hurricane coming. Good time to call about those February reservations. Sandbags in place, packing up the usual goodies, and decided I would check voicemails that have come in this morning. 37 voicemails so far. (Our voicemail explains we are closed and evacuating) "Yes, I would like to discuss my reservations for ...The only reason you fake reservations to "hit threshold" to make bonuses for SOMEONE. That's fraud. That's falsifying business records. That's a firing offense pretty much anywhere. I have a friend who was told by her manager to write false reviews for their hotel to get their rating up.r/TalesFromTheFrontDesk: A place where people from the hotel (mostly) industry can come and share the stories of the things our guests do and say …After over 2.5 months on no rain the first rain we got the crickets went crazy breeding. They got EVERYWHERE. It was in the news. The cricket apocalypse is going away but we'll still see crickets lingering around. A guest, on the explore rate, complained of having a single cricket in his bathtub. It didn't make noise so they got peaceful ...Part of it is that people are taking shorter vacations and passing up on booking the vacation rentals like VRBO and Airbnb and opting to stay in a hotel instead because it's a shorter duration vacation. tell them that the President of Freedonia is visiting, and he brought his entire staff with him.Okay, my first time posting here and it's maybe a bit of a long one. So on the 8th i (F23) worked the afternoon shift at the hostel i work at which ends at midnight.please pay attention when checking in. this has happened many times before. but I just checked in a guest and his buddy was checking in next to him, and everytime I would open my mouth to speak, he would cut me off and start talking to his friend. once I gave him his keys, I tried to tell him the location of the room and again, he turned his ...Slept with, no. Gone a date with, yes. It was a fine date but no real spark. However - multiple employees (all female) are currently sleeping with guests at the place I work. We have a construction crew staying with us for 4 months, and the housekeepers are getting it in. AustinBennettWriter • 5 yr. ago.Try any beginner video that focus on stretching hips and leg muscles. 30 - 60 minutes, three times a week and my foot pain disappears. When I slack off, the pain slowly comes back. 1. MaidOfClarity • 1 yr. ago. I’ve had 5 people try to check in during my shift so far, which is only 2 hours done.Corporate backed you up and the hotel owner. The shiny's main customer is the franchise owner and that's why the staff get treated like crap often because the franchise owners are usually very cheap.How Dare You Not Remember ME! I normally work the PM shift at a 150 room hotel in just outside our downtown area. We average 20-40 check ins a night. One evening a lady, let's call her Joy, arrives to check in. She gives me her name and it's not on the reservation list. I check digital check ins -- not there.Tales From The Front Desk #1 | Reddit Voiceover - YouTube. Few interesting posts from r/TalesFromTheFrontDesk Video created on: 2022/08/04 Timestamps:00:00:10 …1. Imagine him getting pulled over by a woman cop. "Excuse me Miss. But I don't want to be pulled over by a woman. You wouldn't understand how to write me a ticket, so don't worry your pretty little head and call a male officer to write my ticket.". Reply.Researchers think high blood pressure is the most common cause of a rupture. Higher blood pressure makes blood push harder against blood vessel walls. Situations that can …May 28, 2023 · Welcome to the lobby of a hotel, where folks working the front desk have all had to deal with some ridiculous behavior. These stories were compiled from Reddit's r/TalesFromTheFrontDesk subreddit, and let's just say that some deal with entitlement, some deal with unfortunate smells, and some deal with shady guests. At the end of the day, though, the moral of all these stories is to respect the ... Tales from the hotel front desk... A few years ago, in my last job, I worked as the night auditor in a fairly upscale hotel in the college town of Lawrence, KS, in which I covered …Enter Mr. and Mrs. Psychopath. They come to the front desk super nice, and PT checks them in. Everything goes well, until they get to their room. Horror of horrors, it's *the* room. Satan's den, the Unclean Room! They take videos of the unmade bed, full trash, towels on the floor, etc.Give me my refund!!! Hey second time poster in the group. ( just a rant) I (19f) work for a very small hotel. With new management. Well I just got a call from a really angry man who said we owe him $160 as a refund and sat there for 5 minutes screaming about how im going to get him a refund. Witch I explained only managers can do. Wife gets caught cheating. This incident is from when I used to work at a motel in Alabama about 10 years ago. So please pardon my recollection. Some woman who had a reservation came to check-in and at the time of check-in, she made some small talk with me and said that she was waiting for her aunt. I saw her a few hours later standing near the ...Most of the time, the students will put their room numbers in the delivery app, and the driver will just bring it up. Sometimes, the driver doesn't have a room number, so they'll just drop it off at the desk the student to then quickly grab from me and shimmy away. This time…. Was different. One of the students ordered a large quantity of ...Part of it is that people are taking shorter vacations and passing up on booking the vacation rentals like VRBO and Airbnb and opting to stay in a hotel instead because it's a shorter duration vacation. tell them that the President of Freedonia is visiting, and he brought his entire staff with him.One weekend, 2nd FD agent shift calls manager stating they are getting sick at desk. FOM comes in to relieve him. Next morning, GM and Housekeeping Sup are inspecting vacant …I was surprised because I said nobody was in that room and he said "oh yeah I booked online and came in and grabbed a key". "I'm a travel agent and just assumed you could check in on line". I just stood there trying to comprehend the absolute stupidity of this guy. He thought it was an online check in. Main Things I Seem to Run into. So I work at a hotel and I've been working here for about 9 months now, before this I worked at restaurants as a waitress so I'm all too acommated to the assholey people. NEVER in my life have I seen such whiny people, now we're a bigger corporate hotel in the middle of BUM FUCK OF NO WHERE.It can also mean "farmer," derived from the Gujarati word pat or patlikh, and is often assigned to the owner or tenant of a piece of land. There used to be a shit ton of hotels owned by Patels, hence the scam. Now that someone at your property has fallen for the scam, expect calls like that to increase for a while.Well folks, I am officially leaving the Front Desk two weeks from today and honestly not a moment too soon with the mask mandate in my state. I understand why the mandate is in place, but it really truly sucks that low wage service employees are being expected by the government to enforce it at all, but especially after dealing with all of the jerks during the state wide shut down. I ...Go to TalesFromTheFrontDesk. MaidOfClarity. In the Top 1% of largest communities on Reddit. I took up this job around the middle of 2018. I was enjoying my job as a delivery driver, but between not getting many hours and massive income taxes, I felt it was time for a change of pace. So I ended up working night audit at this 2- or maybe 3-star ...Is the eclipse bringing out the crazies? We've had a huge rash of crazy people at the hotel lately. One of my co-workers things it's the eclipse and I tend to agree with her because it's way worse than usual. Just this past week we've had: A lady yelled at me and another manager calling us racist and insisting she was going to have us fired.I check her confirmation. There is the price for the room CHF 290.00 (the same price I have in my system as well) but then also a "Service Fee" of some sorts CHF 110.00. So in total she was charged around CHF 400.00, but all I see in my system are CHF 290.00. So I log into the Spooking.com Extranet and the price for the room is CHF 290.00.The bill mentions that California law specifically forbids fraudulently calling a critter a service animal. CAPC §365.7. $1000 fine, six months in jail. Granted, the law is mostly for people trying to sell fake service dogs, but it's not saying that it's not about people trying to bring pets where they shouldn't... OnQ has a system where it will look at your no shows and availability and will set up a system to be overbooked so you can get that clean fill status. You can override the number they overbook you by but its a "feature". Check the alternate room type settings in the echeckin dashboard.A lot of hotels use a "hotel king" for their beds. Standard King is 76" wide by 80" long. The California King Bed is more narrow, but longer (72" wide by 84" long). A "Hotel King" uses the smallest dimensions of both of those - it's the length of a standard king but the width of a California king. I would imagine most people are not familiar ...Never thought people actually tried to get free rooms. Working a 7-3 shift, my day was already going horrible due my horrible co worker screaming at me in front of a lobby of people eating, because I changed the tv channel to the news, which is policy to have on in the morning , and he felt "triggered" by the news, yeah ok fuck off dude ...The desk is staffed by myself (AGM) 6-8 shifts per week, the GM 2-3 times per week, and the executive housekeeper 2-3 times per week. As if things weren't already bad enough, one of those rather new front desk agents is extremely unreliable. She has missed at least one shift every single schedule in the last two months.I said, if it was fraud, someone would contact them. That would almost certainly be their credit card processor, filing a notice of charge back, with a reason of fraudulent usage of a credit card. At that time, they now have been the victim of a crime and should report that crime to their local PD. Okay, my first time posting here and it's maybe a bit of a long one. So on the 8th i (F23) worked the afternoon shift at the hostel i work at which ends at midnight.r/TalesFromTheFrontDesk • No, you can't leave your dog alone in your room. No, trying to guilt trip us and then threatening to take your business elsewhere will not change our minds.The church paid the hotel for the room. Guest thought they would get a refund to them and not the church. It seems like all they wanted was the money and not the room.She asks what the price is a I tell her it's $$$ after taxes and we charge $ for incidentals as well which you get back within a few business days after check out. Lady: …but I called and spoke to another gentleman earlier and he said it was $$ and not what you said. Me: I understand but the prices change all the time.Good morning, I know I'm early but I have a room reserved for this evening. "im sorry sir, check in is at 3pm and you're 5 hours early.". Looks at me waiting for a fight. That's no problem, just wondered if I could leave my bag here while I go and have a wander around until the rooms ready. *looks at me kind of relieved " we can ...Once, I was travelling to a location about 800 kilometres away from me. I was catching the train. Due to delays, it looked like I wasn't going to get to the motel before midnight (if there were no delays, I would have been checking in approximately 10pm).So I finally quit my front desk job today because i finally got a better job that gives me more pay and benefits its a factory packing job I've been trying to get with my girlfriend for years. (Only Benefits the hotel gave was vacation days and that was only after you worked there for a full calendar year) After working there for a while i ...28-Apr-2023 ... To address these concerns, Guest Ban has implemented features to ensure compliance and prevent unauthorized changes to the “Do Not Rent” list.Every few minutes someone came strolling through the front door with their receipt held high in the air. Some were understanding, but most were not. What would normally take thirty minutes ended up taking nearly two hours. At one point there were five people at my desk and only three spots between them.Night Audit Story…. Ok, so this is my first post! And since I’ve become a night audit about 10 weeks ago, this is my first real weird evening. So, it starts with a remote control not working. Nothing too crazy, I go upstairs reprogram it all good. Then, at about 1:34 in the morning, right as I begin my night audit, I noticed that I have a ...r/TalesFromTheFrontDesk • guest threatens my employee over a billing mistake, returns later to demand a free room and threatens me next r/TalesFromTheFrontDesk •stories from the front desk of hotels/hostels/and others in the hospitality industry. A place where people from the hotel (mostly) industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is. Non-hotel front desk stories welcome, so long as the tale involves a front desk.One has to wonder if these front desk agents are the biggest heroes of all these days… especially if you look at this collection of tales from the front desk. Keep scrolling below for these five epic stories of noisy guests, rude Karens, and troublesome OTAs. For more stories like this, here's one about a local Karen and Kevin at a motel.The Ultimatum: The Update. So I put up this post about my difficulties at work less than 24 hours ago. And boy howdy, do I have some updates: The manager crumpled my notes in front of me, then told me to e-mail my two weeks notice. He apparently then proceeded to tell every employee on-site that I had turned in my two weeks' notice, even though ...We ARE Front Desk Agents!! We are NOT God, NOT officers of the Law, NOT your therapist, NOT I.T technicians who know how to fix the stupid computer in the business center (we will try our best though…) but in this case… we are NOT body guards. The other day I had a "guest" (who for whatever reason) decided he was gonna spark up a (very ...Enter Mr. and Mrs. Psychopath. They come to the front desk super nice, and PT checks them in. Everything goes well, until they get to their room. Horror of horrors, it's *the* room. Satan's den, the Unclean Room! They take videos of the unmade bed, full trash, towels on the floor, etc.Most people see those and think they will never fall for them, when that is the exact purpose: a self-filtering pool of idiotic victims that will give the human scammer more time on actually viable prey. But targeted attacks rely on the complete opposite methodology. It isn't bulk, but targeted at a specific person.People are generally understanding, if they ask for something simply say they are available at the front desk. If they push, you’re the only one at the desk and aren’t allowed to leave. I would rather have 100 negative reviews than a have a minor sexually harassed or assaulted under my watch. 99.A couple at a hotel insists on room changes, but the hotel staff, unable to accommodate their requests, eventually resolves the issues, leaving their future ...Freaky Hotel Guests. This post is referring to people who try to get front desk staff into their room for perverted reasons. A couple days ago, my friend was just telling me a story of how some person was trying to coerce them into their room by leaving them their key card. She then left a note the next morning with her contact information. It can also mean "farmer," derived from the Gujarati word pat or patlikh, and is often assigned to the owner or tenant of a piece of land. There used to be a shit ton of hotels owned by Patels, hence the scam. Now that someone at your property has fallen for the scam, expect calls like that to increase for a while.Working front desk is driving me insane. Hi! I'm on mobile and formatting is probably not the best. I got out of my 3-11 shift today and I'm not quite sure if can stand hospitality anymore. I'm a 17 year old female who works 3-11 shifts or 4-9 double on. Tonight, my colleague had to leave at 9 to get up for her 7am shift the next day so I was ...I alternate between 3 different pairs. I have two pairs of shoes from the Cam Newton collection (retail $140, but you can almost always find sales on them at Belk and such, I got mine on black friday for $13 a pop) and they are actually really well made shoes, with a insole that feels like its memory phone which is great.As far as I know Booking.com has fairly standard procedures. If the card declines, you mark this on the reservation on Booking.com's extranet and they automatically send an email giving the guest 24 hours to provide new details. If no new details are provided, the hotel can then cancel the reservation after 36 hours.Now there's me - your friendly neighborhood night auditor, working his usual overnight shift in a small 60 room hotel in the south edge of the international airport. Now let's bring in Kevin the Terrible and his wife Karen the Crabby. They've had a terrible day.I disagree, for example say to book 7 days its $350. That is 50 per night and to book 5 days its $450. That is 90 per night. A guest just wants to pay $50 per night but only wants to stay for 5 days so they book it for 7 days and effectively gets the rate to 50 per day and now they plan to leave on the 5th day.I said, if it was fraud, someone would contact them. That would almost certainly be their credit card processor, filing a notice of charge back, with a reason of fraudulent usage of a credit card. At that time, they now have been the victim of a crime and should report that crime to their local PD. lol. I'm just picturing the GM of some hole in the wall on the side of a highway with a tall sign advertising rooms for $39.99 reading this and bubbling over with a smug sense of pride. Practically running over to their only front desk computer to open that saucy file. 8 days ago. Read the email. Check in is at 4. We'll have your room ready by 3, perhaps earlier, but it largely depends on how busy we are. Check out is at 11. This week I had one person show up at 8:55 and another show up at 11:11, walk to the fro t desk and tell me "I'm here to check in" not ask, tell me they are checking in 5-8 hours early with ...He is spooked by me, but approaches the desk. He explains he just got released from jail and needed a place to stay until our bus depot opened at around 6 AM. He is from Michigan and has nowhere to go. The poor dude looks no older than twenty or twenty-one years old, and his story tugs on my heart.Clearly we just take credit cards to hold a room for the fun of it. Say it with me now... "If the card you provide to hold the reservation isn't valid for the amount of one night of the reservation, then the reservation ISN'T GUARANTEED!" This keeps happening, over and over again.We would like to show you a description here but the site won’t allow us.Talesfromthefrontdesk
Give the guest a list of cab company phone numbers and let them call one. 104. SergeantKoopa • 1 yr. ago. Years and years ago at the hotel I was at we did once book cabs for guests. One day it came down from on high that we were no longer to do this and instead provide numbers for the guests themselves to call.Part of it is that people are taking shorter vacations and passing up on booking the vacation rentals like VRBO and Airbnb and opting to stay in a hotel instead because it's a shorter duration vacation. tell them that the President of Freedonia is visiting, and he brought his entire staff with him.This dude came in and was asking about the rates. I gave them to him, then he was like, "I'm the owner." I was like, "No. No you're not." He proceeded to tell me that the cameras were recording me, as if I can't see the footage in the back. And insisted he was the owner. I told him I know the owner, and it's not him. Front desk firing. My new friend at work got fired. Around 530 am on my off day one of the house keepers came into the hotel extra early. She noticed no one was at the desk. Housekeeper calls the gm when she can't find the front desk agent. Gm comes to the property checks the cameras. Sees my coworker going to a guests room.3. bobannnderson • 2 mo. ago. i worked at a hotel in Massachusetts owned by a Patel. there's a actually a particular Patel family that owns a few hotels in MA/NH/ME. 1. Tonderandrew • 2 mo. ago. Mr. Patel is at the front desk of the motel down the road. 1. wamp3ter • 2 mo. ago. Yes.But I have been coming to this hotel for 3 years! This is a post that's been a long time coming. Disclaimer: this tale contains racism, religious persecution, and names changed for the funnies. Last October I made the switch to my current property. I was a couple weeks in, maybe a month, when he walked into my life: MyHammy Salami ... 1. Tonderandrew • 9 mo. ago. Mr. Patel is at the front desk of the motel down the road. 1. wamp3ter • 9 mo. ago. Yes. And there isn't just one there are MANY so much so that were called "potels". And Patel is not a super common name in India, just a super common name in one state . Kids these days 🙄 /s.r/ListOfSubreddits: Looking for a certain subreddit, or just trying to browse new subreddits? Find many lists of subreddits here at …For some reason the kid always loses keys too, like we have to make him one every day. So I had enough, he ran up to the desk and asked for a room key. I've been dealing with you a week now, I know what room you're in, but he proceeds to talk to me like he's never seen me before in his life.I can 100% agree to the Excel formulas and front desk being crazy. I did management reports for a previous property and had an entire work book of like 10 pages all with formulas and then our NA work book on excel.The scene: a small, limited service hotel in The Big City. The characters: Me, FOM/Ops Manager/Whatever the day calls for; Bats, aforementioned bag lady; Boss, hands-on, highly aggressive hotel owner; Buddy, coworker from a previous job; various others.(Usual disclaimer: All proprety and personnel names changed. Also for the newcomers: I don't say the exact names of hotel booking service sites since they will trigger the automod.)Double unfortunately, it happened while I was at work. Even more unfortunately, I didn't notice because I was tending to a guest. Allow me to regale you with a tale of fear, confusion, panic, miasma, and the tragic loss of my dearly departed dinner... The day started as any other. I awoke from a restless sleep, still exhausted due to the very ...Feb 20, 2022 · Tales From The Front Desk Private group · 40 members Join group About Discussion More About Discussion About this group Guests… reservations… requests… Share your front desk stories! This group is for sharing, venting, laughing, networking and navigating the world of hospitality. Private Only members can see who's in the group and what they post. For a change of pace, this story if from the front desk of a medical practice. A woman approached my desk today to sign in for her appointment, everything on fairly routine until she realizes she has a copay. "I have been coming here for literal months and have never had a copay, my insurance" blah blah blah.Got to use my favorite comeback for a jackass. There's a concert in town tonight. Which usually means on my shift I will have more than the usual (most of the time zero) number of jackasses, drunk or otherwise, on my night audit shift. Our hotel has a front parking lot, and a back parking lot (just as big) on the other side of the hotel.Corrupt/dumb receptionist? Ok so Have wanted to relate this old happening but had to wait til my Karma and time on reddit was enough to let me. Im 45 now medically disabled but at the time was working when this happend. I was 36 at the time. Hell the things I have seen in my time I could fill reddit with but most would be too mad to be believed ...I disagree, for example say to book 7 days its $350. That is 50 per night and to book 5 days its $450. That is 90 per night. A guest just wants to pay $50 per night but only wants to stay for 5 days so they book it for 7 days and effectively gets the rate to 50 per day and now they plan to leave on the 5th day.r/TalesFromTheFrontDesk: A place where people from the hotel (mostly) industry can come and share the stories of the things our guests do and say … Press J to jump to the feed. Press question mark to learn the rest of the keyboard shortcutsGood morning, I know I’m early but I have a room reserved for this evening. “im sorry sir, check in is at 3pm and you’re 5 hours early.”. Looks at me waiting for a fight. That’s no problem, just wondered if I could leave my bag here while I go and have a wander around until the rooms ready. *looks at me kind of relieved “ we can ...Ours is $3.50 for both a wash and dry or $1.75 for a wash and a $1.50 for a dry. It's a bit tedious because the laundry devices only take quarters but still. I think PP is referring to hotels that offer full service wash-n-fold/dry cleaning services. It's typically done through a third-party vendor with fixed rates.Answer a phone, talk to the person in front of them, make a room key, kick a bum out of the lobby, email a credit card authorization form, balance the house, do a bucket check, and remain smiling. Not to mention the front desk agents dressed up like hockey moms with a anger management issue. Expert mode: hockey moms that have shown up to check ...Read the email. Check in is at 4. We’ll have your room ready by 3, perhaps earlier, but it largely depends on how busy we are. Check out is at 11. This week I had one person show up at 8:55 and another show up at 11:11, walk to the fro t desk and tell me “I’m here to check in” not ask, tell me they are checking in 5-8 hours early with ... Answer a phone, talk to the person in front of them, make a room key, kick a bum out of the lobby, email a credit card authorization form, balance the house, do a bucket check, and remain smiling. Not to mention the front desk agents dressed up like hockey moms with a anger management issue. Expert mode: hockey moms that have shown up to check ...As per my last post I shared with y’all that he so far is just getting written up and that’s it. Well I just got a call from my manager that she is indeed firing him now and will have to switch around my schedule a bit for this week because of it. Apparently yesterday she accidentally left her flash drive and usually when that happens one ...I disagree, for example say to book 7 days its $350. That is 50 per night and to book 5 days its $450. That is 90 per night. A guest just wants to pay $50 per night but only wants to stay for 5 days so they book it for 7 days and effectively gets the rate to 50 per day and now they plan to leave on the 5th day.Unfortunately for them, the bank had all but told me they'd really not likely be able to get to the bottom of that one as their investigation would require getting security footage of the time stamp of transaction but they couldn't decipher the info regarding where it originated, and they'd already assumed it was the airline ticket fraud thing so figured they already weren't having ...Meanwhile the regular and waged front desk and housekeeping staff don’t get it guaranteed off. Granted, we get holiday pay, but there is a sad kind of irony in people who are in charge of their eSsENtIaL WoRKeRs getting a day dedicated to laborers to relax while those frontline laborers, the ones who do all the heavy work, don’t. 18. camlop ...This is a standard at a lot of hotels. You check in fake reservations than a few days later you adjust off the revenue. The reason for this is the typical large difference between the standard reimbursement for the rooms guest redeem for free and the amount a hotel gets when they hit an occupancy threshold.2 short tales for this evening. Well my friends, I'm working on my 6th day: 3 afternoons, 3 Overnights. Why I did this to myself I'll never know, next week I'll do it again. Oh yes, I remember, the things I do to get a weekend off. Tonight we shall have 2 short tales for you, they may entertain, they may confuse, maybe I'm just super tired.Thoughts from the Front Desk. I'm on Day 5 of a 7-day stretch at work and I'm ready to eat this computer I'm typing on. Since me staring at the time isn't making it go any faster, I thought I'd be semi-productive and type out the thoughts I've been screaming in my head. For added fun, there will be no context, but anything you're curious about ...Worked in a sandwich shop, local place. A string of fast food robberies had us a bit on edge. The owner, who was known to be a penny pinching SOB, told us, "If someone tells you to give them the money from the drawer, you give them the money from the drawer.Naked Guest Stories. Post your naked/almost naked guest stories here! I'll get started. This is my first one: A few days after I finished training for my first hotel job (NA at a Somfort Cuites) our town was hit by unseasonably cold weather & an ice/snow storm [rare for our area]. A man wearing nothing but a towel came to the front desk, saying ...As per my last post I shared with y’all that he so far is just getting written up and that’s it. Well I just got a call from my manager that she is indeed firing him now and will have to switch around my schedule a bit for this week because of it. Apparently yesterday she accidentally left her flash drive and usually when that happens one ...r/Talesfromthefrontdesk What happens when you tell a spoiled adult customer that she can't listen to loud music in the hotel lobby? She calls her mommy on yo...Top Tales From the Front Desk (May 28, 2023) Welcome to the lobby of a hotel, where folks working the front desk have all had to deal with some ridiculous …Welcome to the wonderful, wild world of r/TalesFromTheFrontDesk! What was your favorite story out of these?!Watch the first video in the series HERE: 👉 http...The scene: a small, limited service hotel in The Big City. The characters: Me, FOM/Ops Manager/Whatever the day calls for; Bats, aforementioned bag lady; Boss, hands-on, highly aggressive hotel owner; Buddy, coworker from a previous job; various others.Read the email. Check in is at 4. We'll have your room ready by 3, perhaps earlier, but it largely depends on how busy we are. Check out is at 11. This week I had one person show up at 8:55 and another show up at 11:11, walk to the fro t desk and tell me "I'm here to check in" not ask, tell me they are checking in 5-8 hours early with ...227 votes, 46 comments. If there’s anything we can count on in the hotel industry, it’s crackpots who read the cancellation policy and then act like…21-Jul-2017 ... Tales From The Front Desk: The Painfully Ridiculous Things Office Managers, Admins, and Executive Assistants Deal With · Hill of Beans · The ...It's NOT no problem. I'm working the desk and a Mom brings her hysterically crying 10-12 year old daughter to the desk. Tell her what you did, she tells her daughter. In between sobs the daughter tells me that she jumped up in the hallway and slapped the exit sign and it fell down. Her mom goes on to tell me that her daughter's going to ...The good news is that incidents like this are rare. The bad news is that they do occur. I've worked at my current property for 11+ years, and we've only had one issue, a wallet that had been turned in to lost and found by a gust had not been claimed in a few days, and also had not gone through the proper process, anyway one of the Night Auditors decided to take …In 2020 our prices were $60 a night for a standard and $80 for a suite. I was told by the morning shift lady who has been here decades that those were pretty standard prices for years. Now they're $100 for a standard NQQ/NK and $120+ for a suite depending on the night. This weekend standards were starting at $170 and people were pissed.Around 5pm, when I am working the desk alone, guest (I will call him PG for problem guest) and I have this conversation. PG: I put 2 bags of garbage outside of my room for you to take care of. Me: ok, once I check these folks in I will come dispose of them for you. (At this point I was beyond annoyed with him)Good morning, I know I’m early but I have a room reserved for this evening. “im sorry sir, check in is at 3pm and you’re 5 hours early.”. Looks at me waiting for a fight. That’s no problem, just wondered if I could leave my bag here while I go and have a wander around until the rooms ready. *looks at me kind of relieved “ we can ...I was surprised because I said nobody was in that room and he said "oh yeah I booked online and came in and grabbed a key". "I'm a travel agent and just assumed you could check in on line". I just stood there trying to comprehend the absolute stupidity of this guy. He thought it was an online check in.Poldaran • 4 days ago. “If they don’t do anything I’m going to go up there myself and bang on the door and tell them to be quiet.”. "Ma'am, if you do that and they complain, it will be YOU that gets kicked out of the hotel. There will be no refunds. Please allow us to handle it." 136. JennFoogle • 4 days ago.I know of hotels that will book the taxi/Uber for you and will pay the taxi/Uber themselves. They will charge you double what it costs though. So a $100 taxi that they pay will result in a $200 charge to your folio. Ofc they let you know the price and if you agree you sign for it. You won't get it for free.One has to wonder if these front desk agents are the biggest heroes of all these days… especially if you look at this collection of tales from the front desk. Keep …Posted by u/LokoManiac - 1,229 votes and 106 comments2 short tales for this evening. Well my friends, I'm working on my 6th day: 3 afternoons, 3 Overnights. Why I did this to myself I'll never know, next week I'll do it again. Oh yes, I remember, the things I do to get a weekend off. Tonight we shall have 2 short tales for you, they may entertain, they may confuse, maybe I'm just super tired.You might be tempted to book with s third party if you see they have a discounted rate. Calling the hotel to book and asking them to price match you can usually get the same rate with better service. Warm-Lawfulness1500 • 1 yr. ago. Thanks, it's definitely hotel's official website. Not Booking.com, expedia etc.275 votes, 397 comments. 44M subscribers in the AskReddit community. r/AskReddit is the place to ask and answer thought-provoking questions.Excuse Me, Sir, Where Are Your Parents? On my first day back from my time off, I was saddled with a buttload of check-ins. All was going well, until I saw a child (an actual child, maybe about 7 or 8) marching up to the entrance with a suitcase. I felt a little tinge of PTSD from the demon spawn we recently had, but I tried to muster up some ...Good morning, I know I’m early but I have a room reserved for this evening. “im sorry sir, check in is at 3pm and you’re 5 hours early.”. Looks at me waiting for a fight. That’s no problem, just wondered if I could leave my bag here while I go and have a wander around until the rooms ready. *looks at me kind of relieved “ we can ...The Mister Patel Scam. Well kids, your favorite Second House Suites night auditor made a bit of a goof tonight. Thankfully, not a massive one. So I get a call from a Mr. Patel, who says he is one of the owners and there was an issue with a package coming via FedEx International. Okay.Read the email. Check in is at 4. We’ll have your room ready by 3, perhaps earlier, but it largely depends on how busy we are. Check out is at 11. This week I had one person show up at 8:55 and another show up at 11:11, walk to the fro t desk and tell me “I’m here to check in” not ask, tell me they are checking in 5-8 hours early with ... Researchers think high blood pressure is the most common cause of a rupture. Higher blood pressure makes blood push harder against blood vessel walls. Situations that can increase blood pressure and lead to a brain aneurysm rupture include: Ongoing stress or a sudden burst of anger or other strong emotion.Read the email. Check in is at 4. We’ll have your room ready by 3, perhaps earlier, but it largely depends on how busy we are. Check out is at 11. This week I had one person show up at 8:55 and another show up at 11:11, walk to the fro t desk and tell me “I’m here to check in” not ask, tell me they are checking in 5-8 hours early with ...Unfortunately for them, the bank had all but told me they'd really not likely be able to get to the bottom of that one as their investigation would require getting security footage of the time stamp of transaction but they couldn't decipher the info regarding where it originated, and they'd already assumed it was the airline ticket fraud thing so figured they already weren't having ...I am the front desk manager at a privately owned motel. I just had a woman call saying she couldn't get out of her room. She calls 10 times in 10 minutes freaking out. TLDR; in the wake of devastating tragedy and fear, in the middle of a state wide MANHUNT for a killer armed with a semi-automatic weapon, idiots are coming to me whining about bars being closed and how the measures put in place to keep our communities SAFE might render them “bored” on their trip. Maybe I’m being overly sensitive. Poldaran • 4 days ago. “If they don’t do anything I’m going to go up there myself and bang on the door and tell them to be quiet.”. "Ma'am, if you do that and they complain, it will be YOU that gets kicked out of the hotel. There will be no refunds. Please allow us to handle it." 136. JennFoogle • 4 days ago. by JennFoogle. I wasn’t even here bro? I wasn’t even in the country! Thank god we have better managers now because the old ones were the worst managers ever! Because of covid housekeeping lost a lot of employees due to fear of getting sick so front desk agents would help out with laundry. Well..help out eventually turned into do their job. craash420 • 2 yr. ago. Everything seemed legit until he asked for my card. Oh, my sweet child of summer. Let's count the red flags. #1 The owner is calling after hours. #2 The owner is calling at all instead of leaving it for management. #3 The owner asks for a pic of the fire extinguisher.The place where tourists are decent people who stay in hotels. But decent locals stay in their houses (unless they burn down). The locals that check into local hotels are the ones who are there to do drug binges, cheat on their spouses, engage in criminal behavior, etc.He makes small talk with me and asks if I am new. I tell him I came from another hotel and he asks which. Decent enough pleasantries for small talk. He then asks me if his room is right out of the elevator. Having been used to my old property, I tell him yes. He says good and is on his way.pakrat1967 • 7 mo. ago. You should checkout the r/doordash sub. You soon learn why the driver did what they did. Also the driver doesn't enter the address into the navigation. It automatically gets pulled from the order. That doesn't mean it guarantees the order gets delivered to the correct address though. 52.Nah. We adjust for age, education, trauma, and personal circumstances. You're talking to a PERSON, not one sized fits all. I will point out that someone saying "3 guys hurt me", and then saying "5 guys hurt me" for the same incident is hard to get around, regardless Corporate backed you up and the hotel owner. The shiny's main customer is the franchise owner and that's why the staff get treated like crap often because the franchise owners are usually very cheap.I would not want to be these managers, Definitely not the 2nd one 😱Make sure to like/subscribe/join the discord if you fancy! Subscribe: https://bit.ly/2Unr...stories from the front desk of hotels/hostels/and others in the hospitality industry. r/TalesFromTheFrontDesk. A place where people from the hotel (mostly) industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is. Non-hotel front desk stories welcome, so long as the tale ...Well, shortly after FOM calls on his day off to tell FDS that we are increasing their nightly rate by $128, nearly double their negotiated rate. The guest happened to be in the lobby and waived FDS over after the call to show her the lovely messages FOM was sending the guest. WELLLLLL apparently FOM borrowed $200 from the guest previously, and ... That was nice, and hasn't happened in a while. But now, we come to the tale of the two weddings. As you can already guess by the name, we had two different wedding groups this weekend. One staying on Friday night, and one staying on Saturday night. Let's talk about the group from Friday night first.There are all kinds of scams. -Mr Patel, I'm the owner. -Call claiming to be IT, download this program to the computer so they can access the computer for whatever issue. Do not download the program. The cc scam you experienced, there is also one in which they will ask for a "common last name" to be transferred.Most of the time, the students will put their room numbers in the delivery app, and the driver will just bring it up. Sometimes, the driver doesn’t have a room number, so they’ll just drop it off at the desk the student to then quickly grab from me and shimmy away. This time…. Was different. One of the students ordered a large quantity of ...So I finally have been asked a dumb question. Well the dumbest question so far. Been NA for a few years now. Just moved from a major airport property to small town Texas Smariot. I would of thought working at a property outside of a major international airport. The dumbest of all questions would of been asked while working there.An ex-staff who came by found a lost item in the lounge and passed it to Weirdo. Weirdo curtly said "Yea yea, just leave it on the table". Ex-staff was put off and asked if he knew how to process a lost and found. Weirdo brushed him off rudely saying "Yea yea I will ask my manager to teach me. Just leave it".The bill mentions that California law specifically forbids fraudulently calling a critter a service animal. CAPC §365.7. $1000 fine, six months in jail. Granted, the law is mostly for people trying to sell fake service dogs, but it's not saying that it's not about people trying to bring pets where they shouldn't...This is a tough situation for everyone involved. If staff wants to provide free rooms for guests (homeless or not) they clearly can provide their own card to cover the costs. What they don't get to do is push the costs on the business without the consent of the business. It's a lot easier to say no when you're giving away your own money instead ...You didn't understand the scam. The fake website took their info and card, charged them an exorbitant amount, then made a pre-paid reservation through Excelsior with the scammed person's info and their own card. It only worked because there was a real reservation made. So, no, you're not pulling any fast ones.. Jiffy lube coupons highland utah